Elements describe the essential outcomes.

Performance criteria describe what needs to be done to demonstrate achievement of the element.

1. Perform property caretaker duties.

1.1 Examine and outline caretaker roles and responsibilities for day-to-day running of a residential complex.

1.2 Schedule and manage maintenance of property grounds and building areas.

1.4 Manage communication with individual property owners and owners’ corporation about matters relevant to the care of the property.

1.5 Liaise with owners’ corporation about compliance with relevant by-laws.

2. Act as a letting agent.

2.1 Follow contract requirements to manage letting of accommodation for short-term stays.

2.2 Manage marketing of accommodation in the complex.

2.3 Manage reception and support services for short-term stay guests.

2.4 Manage guest payments and short-term stay management expenditure.

2.5 Manage housekeeping services for short-term stays.

2.6 Manage resolution of complaints and guest dissatisfaction.

3. Provide financial reports.

3.1 Identify financial reports required for the complex.

3.2 Manage the preparation of financial reports for individual owners for property vacancies, income and expenses.

3.3 Manage the preparation of financial reports for the owners’ corporation on caretaker and letting income and expenditure.

3.4 Manage the preparation of financial reports for a trust account.